Reference

Privacy Policy

We collect and handle information tied to your xster account, deposits and gameplay. This policy explains what we gather, how we use it, and the choices you have.

Account dataPayment recordsDevice informationCookie useYour rights
xster Privacy Policy
HOW WE HANDLE IT

Data Practices You Should Know

We encrypt account passwords, store payment records behind access controls, and log every withdrawal request with a timestamp. Session cookies expire when you close the browser. Marketing emails stop the moment you unsubscribe.

What we collect

Registration details, bKash or Nagad transaction IDs, device type, IP address, game history and any documents you upload for withdrawal verification. We do not record your wallet PIN or card CVV.

How we use it

Account authentication, deposit matching, withdrawal approval, game-session logging, customer-support replies and fraud checks. We also use aggregate session data to decide which game studios to add next.

Cookie policy

Essential cookies keep you logged in and remember your currency. Analytics cookies track which lobby tabs get the most taps. Advertising cookies show relevant game banners. You control the last two categories in browser settings.

Your control

Request a data export, ask us to delete your account, withdraw marketing consent, or review the logs tied to a specific deposit. All requests go through the support channels listed above.

POLICY CONTACT

Reach Us About Privacy

If you want to review the data we hold, request deletion, or ask how we process a specific transaction, contact us through any channel below. We aim to respond within two business days.

Live chat Open the chat widget at the bottom right of any page. Privacy questions route to our compliance team, who can pull account logs and explain what information we store.
Email support Write to support@xster with your registered mobile number. Include the word privacy in the subject line so the ticket reaches the right queue for data-access requests.
Account settings Log in, tap your profile icon, then Privacy Centre. You can download a copy of your data, revoke marketing consent, or close your account from that panel.

Privacy Policy FAQ

We collect your mobile number, email, date of birth and the device model you register from. When you make a withdrawal, we ask for identity documents to match the name on your bKash, Nagad or bank account.

We share transaction identifiers with your chosen wallet provider to confirm deposits and with our payment processor to route withdrawals. We do not share your wallet PIN, and we do not sell your information to marketing firms.

Active accounts remain on file indefinitely. If you close your account, we retain transaction logs for the period required by financial regulation, then delete personal identifiers while keeping anonymized records for auditing.

Yes. Log in, open account settings, then tap Privacy Centre and choose Download My Data. You will receive a JSON file with registration details, deposit history, withdrawal records and session logs within 48 hours.

Click the unsubscribe link at the bottom of any promotional email, or log in and turn off marketing consent in the Privacy Centre panel. Transactional emails about deposits and withdrawals will still arrive.

We use essential cookies for login state and optional cookies for analytics and game recommendations. Disable optional cookies in your browser settings; essential cookies cannot be turned off without breaking the session flow.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.